No Refunds on Customs!

Replacements: Contact us immediately within 24hrs of delivery BEFORE pressing, washing or wearing If an item arrives damaged or any missing items. We cannot offer any resolution if item is washed or altered in any way. We do not replace or refund any items that are pressed or used at any time. In the case of missing or replacing items that may be incorrect you must contact us within 24hrs of receiving your package. We cannot help you after 24 hours. Please check your orders immediately upon arrival. If a replacement is warranted you will need to ship the original back to us with tracking before a replacement is sent. 

 ALL sale are finalized and are non refundable.

To reach our guest services department send us an email at

rufflifepals@gmail.com

NO RUSH SHIPPING IS OFFERED.

WE DO NOT GUARANTEE ANY ARRIVAL DATES.

Please plan your orders accordingly.  

We are not responsible for the ship time once it has left our hands. 

- Please take Note
**We only use USPS Ground Mail. We are not responsible for the shipping time frame once it is out of our hands and in the routes of USPS! ANY LOST OR PACKAGES MARKED DELIVERED BUT NOT RECEIVED MUST GO THROUGH USPS. WE ARE NOT RESPONSIBLE. 

YOU MUST CONTACT YOUR LOCAL POST OFFICE AND ASK FOR GPS GEOLOCATION TO FIND WHERE YOUR PACKAGE WAS DROPPED. WE ARE NOT RESPONSIBLE.