Shipping policy

-WE DO NOT OFFER RUSH SHIPPING 

Our current turnaround time is 2-3 business days for in stock items and 4-5 business days for customs. Business Days are Monday-Friday 9am-3pm EST excluding weekends and holidays or vacation time. Please allow yourself time in advance when purchasing with us. We try our best to work with every customer but we are a  SMALL business. We will not accept any orders that are needed within 1 weeks time and expected to be rushed. We are here to help you but we also have other orders ahead of you as well. We will be more than happy to refund you at any given time for any unfulfilled orders that may not meet your deadlines.

Items are fullfilled in the order of when orders are placed. We do not go out of order.

ANY LOST OR PACKAGES MARKED DELIVERED BUT NOT RECEIVED MUST GO THROUGH USPS. YOU MUST CONTACT YOUR LOCAL POST OFFICE AND ASK FOR GPS GEOLOCATION TO FIND WHERE YOUR PACKAGE WAS DROPPED. WE ARE NOT RESPONSIBLE. 


Replacements: Contact us immediately within 24hrs of delivery BEFORE pressing, washing or wearing If an item arrives damaged or any missing items. We cannot offer any resolution if item is washed or altered in any way. We do not replace or refund any items that are pressed or used at any time. In the case of missing or replacing items that may be incorrect you must contact us within 24hrs of receiving your package. 

- Custom items are not eligible for refunds.

If you have any questions, please feel free to reach out to us at rufflifepals@gmail.com